Refund policy

At [zyvlo.store], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the item must:

Be unused and in original condition
Be returned with original packaging, tags, and accessories (if applicable)
Not be damaged due to customer misuse
Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within [7 DAYS] from the date of delivery.

Return requests submitted after this period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Personal care or hygiene products
Customized or personalized items
Clearance or final sale items
Gift cards or digital products
Products damaged due to misuse or improper handling

Additional non-returnable items may be specified on individual product pages.

4. Return Process

To initiate a return, please contact us at [sandeshvarun521@zyvlo.store] with:

Your order number
Product details
Reason for return
Photos (if item is damaged or defective)

Once your request is reviewed and approved, we will provide further return instructions.

5. Refund Process

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
Refund processing may take [5-7 Business Days]
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account

Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchanges

We may offer exchanges for:

Defective products
Damaged items
Incorrect products received

Exchange requests must be made within [7 DAYS] of delivery and are subject to product availability.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [7 DAYS] of receiving your order.

Customers may be required to provide:

Photos of the product
Packaging images
Order details

We will work quickly to resolve the issue through replacement, exchange, or refund where applicable.

8. Return Shipping Costs

Customers may be responsible for return shipping charges unless the product received was damaged, defective, or incorrect
Original shipping charges are generally non-refundable
In certain cases, return pickup may be arranged by [zyvlo.store]